Everything you need to know about placing a bulk order — from payment terms to worldwide freight delivery.
Payment methods
Bank Transfer (T/T)
Recommended for large orders
Please include your order number in the payment reference. Send proof of payment to your account manager to expedite processing.
Western Union
For smaller deposits & samples
After completing the transfer, share the MTCN (tracking number) and sender details with our team to confirm receipt.
Payment process — step by step
Receive proforma invoice (PI)
After confirming your order details, our team issues a Proforma Invoice with the exact amount, bank details, and payment instructions.
Pay the 30% deposit
Transfer the deposit via T/T or Western Union. Production begins only after deposit is confirmed in our account.
Production & quality inspection
Your order enters production. Lead time varies by product type and quantity — typically 15–45 business days. We provide production updates upon request.
Pay the 70% balance
Once goods pass quality inspection, we send photos and/or a third-party inspection report. The balance is due before shipment is arranged.
Shipment & documentation
Goods are dispatched. We provide a full set of shipping documents: commercial invoice, packing list, bill of lading, and certificate of origin upon request.
Shipping & freight
Sea freight (FCL / LCL)
Primary method for bulk orders
Air freight & express
For samples & urgent small orders
Delivery timeline overview
Total lead time varies by product complexity, quantity, and destination port. Your account manager will provide an estimated delivery schedule with your Proforma Invoice.
Customs & import duties
Frequently asked questions
Can I negotiate payment terms for long-term partnerships?
Yes. For established partners with a consistent order history, we may offer adjusted terms such as 50/50 or net 30 arrangements. Contact your account manager to discuss.
What if my shipment is delayed or damaged in transit?
We recommend buyers arrange cargo insurance for all shipments. Under CIF terms, we arrange basic marine insurance. For FOB/EXW orders, the buyer is responsible for insurance from the port of loading.
Can I consolidate multiple orders into one container?
Yes, we support order consolidation to help you maximise container utilisation and reduce per-unit freight costs. Inform your account manager at the time of ordering.
How do I get a shipping quote?
Share your order details (product type, quantity, destination port) and we will provide a freight quote within 1–2 business days. Quotes are included in your Proforma Invoice.
Do you offer door-to-door delivery?
Yes, under DAP (Delivered at Place) terms we can arrange door-to-door service to most destinations. This includes customs clearance support where applicable.
Our B2B team typically responds within 1 business day.
